Find solutions and help guides to get the answers you need and your issues resolved quickly.
Sometimes waiting for a live representative may not be
necessary. FastTrack allows you to expedite your request and resolve your issue.
You can use FastTrack for…
- Correction to Consumer Information
- Frozen Bureaus
- Swap Applicant Positions
- Merging/Unmerging Reports
- Password Reset/Unlock
- File Repulls
- Changing Report Owners
Help & Training Guides
Our Help and Training Guides & Videos are a great “Go To” resource for you and your team.
(Click on the topics below and then the Help Guide needed)
Getting Started with Universal Credit Services
Credit Reports & Services
Verification Products & Services
Accounting & Invoicing
Live Phone Support
We are always here to help.
General Customer Service: 888-212-4200
As always, you can reach out to our main credit and customer service department at 888-212-4200 or 610-284-1000.
Rescoring Specialists: 610-569-0001
If you have questions on What if Simulators, Credit Analyzers or Repository Updates, please call 610-569-0001 and
you will immediately be assisted by one of our dedicated rescore team members.
Verification of Employment / Verification of Deposit:
If you have questions on Employment or Deposit Verifications, you can call 610-290-8423.
4506T or SSA89: 877-878-6691
Questions on 4506T or SSA89 can be answered by calling 877-878-6691.