Find solutions and help guides to get the answers you need and your issues resolved quickly.
Sometimes waiting for a live representative may not be
necessary. FastTrack allows you to expedite your request and resolve your issue.
You can use FastTrack for…
- Correction to Consumer Information
- Frozen Bureaus
- Swap Applicant Positions
- Merging/Unmerging Reports
- Password Reset/Unlock
- File Repulls
- Changing Report Owners
Help & Training Guides
Our Help and Training Guides & Videos are a great “Go To” resource for you and your team.
(Click on the topics below and then the Help Guide needed)
Getting Started with Universal Credit Services
How to log into Universal Credit Services website
How to find any ordered product
Credit Reports & Services
How to swap applicants on a credit report
How to add a spouse or or additional bureaus to an existing report
How to unmerge a credit report
How to order a business credit report
How to improve our supplement turn times
How to find supplement requests
How to order mortgage only reports
Verification Products & Services
How to order a verification of employment
How to order a verification of deposit
Accounting & Invoicing
Live Phone Support
We are always here to help.
General Customer Service: 888-212-4200
As always, you can reach out to our main credit and customer service department at 888-212-4200 or 610-284-1000.
Rescoring Specialists: 610-569-0001
If you have questions on What if Simulators, Credit Analyzers or Repository Updates, please call 610-569-0001 and
you will immediately be assisted by one of our dedicated rescore team members.
Verification of Employment / Verification of Deposit:
610-290-8423.
If you have questions on Employment or Deposit Verifications, you can call 610-290-8423.
4506T or SSA89: 877-878-6691
Questions on 4506T or SSA89 can be answered by calling 877-878-6691.